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Employee Relations

Grievance Management

A structured, transparent process for raising and resolving employee concerns — every case tracked.

100%
concerns captured
48 hrs
avg resolution
0
unresolved cases
Full
audit trail
What’s included

Everything you need,
nothing you don’t.

100%
captured
Raise Grievances
Employees raise and track concerns through a structured workflow.
48 hrs
resolution
Assign & Monitor
Assign handlers, set SLAs, and monitor resolution in real time.
Full
trail
Issue History
Complete grievance history maintained for every case.
0
unresolved
Reopen & Escalate
Reopen resolved cases and auto-escalate recurring concerns.
100%
anonymous option
Anonymous Reporting
Employees can raise grievances anonymously. Identity protected throughout the resolution process.
48hr
SLA tracked
Resolution SLA
Every grievance has a tracked SLA. Breaches trigger automatic escalation — nothing falls through the cracks.
5-level
escalation
Escalation Matrix
Configure escalation paths per grievance type. Unresolved issues automatically move up the chain.
Live
analytics
Grievance Analytics
Track categories, resolution times, and repeat issues. Spot systemic problems before they become crises.
Resolution SLA

Nothing sits in a black hole.

Every case runs on a clock with an owner — so concerns get resolved, not quietly forgotten in an inbox.

96%closed within SLA
2.1davg resolution
12open cases
100%acknowledged <24h
See it live

Every case, on a clock.

A confidential case board — click any case to move it forward. SLA chips turn amber, then red, so nothing is ever quietly forgotten.

Grievance · Case boardconfidential
New0
CASE-4025
Policy concern
8h to SLA
CASE-4027
Workplace
40h to SLA
Investigating0
CASE-4018
Interpersonal
20h to SLA
CASE-4012
Payroll dispute
4h over SLA
Resolved0
CASE-4009
Facilities
Closed in 2d
CASE-4003
Leave dispute
Closed in 1d
Tip: click a card to advance it — every move is stamped and the employee is notified.
Case timeline

A trail you can stand behind.

Every action stamped and logged — full confidentiality for the employee, full defensibility for the company.

Immutable audit logCase #4021 · confidential
Day 0 · 09:02
Case raised — confidential, auto-acknowledged
logged
Day 0 · 09:03
Assigned — routed to HR partner, SLA clock started
logged
Day 1 · 14:20
Investigating — statements gathered, 3 attachments
logged
Day 2 · 11:05
Resolved — outcome recorded, employee notified
logged
Day 2 · 11:06
Closed — full audit trail retained
sealed
Escalation

It rises if it stalls.

Miss an SLA and the case climbs — automatically — to fewer, more senior hands, so a stuck grievance never goes silent.

↑ escalates automatically on SLA breach
Level 4
Leadership
Final review & closure
Level 3
Committee
POSH & serious matters
Level 2
HR manager
On breach or sensitivity
Level 1
HR partner
First responder · 48h SLA
Who it’s for

Fair for everyone involved.

Employees are heard; HR stays accountable and compliant.

For employees
Heard, safely
Raise a concern confidentially and follow it, step by step, to resolution.
For HR
Nothing forgotten
A live board and SLAs mean no case is quietly lost in an inbox.
For leadership
Defensible
Trends and a complete record for POSH and every serious matter.
For your team

Speak up, safely.

Safeto raise
Fear of exposureRisky
ConfidentialProtected
Trust

Speak up, safely.

Raise a concern confidentially — identity protected end to end.

ConfidentialAnonymous option
24hacknowledged
Into a voidSilent
Instant receiptSeen
Assurance

Heard within a day.

Every case is acknowledged automatically and given an owner.

Auto-ackOwned
Livecase status
No idea where it isUnknown
Track itClear
Transparency

Follow your case.

See each step as it moves — investigation to resolution.

Live trackNotified
Itescalates
Stuck foreverIgnored
Auto-escalateMoves
Accountability

Never goes silent.

Miss an SLA and it climbs — a stuck case can’t be buried.

Auto-escalateSLA-bound
Fairclosure
Arbitrary outcomeUnclear
Recorded outcomeJust
Fairness

Closed with a clear answer.

Outcomes are documented and shared, so resolution is real.

DocumentedCommunicated
For HR

Handle cases with care.

2.1 daysto resolve
Lost in inboxes9 days
Tracked cases2.1 days
Speed

Resolution, not limbo.

Every case runs on a clock with an owner — nothing drifts.

On a clockOwned
96%within SLA
No deadlinesSlipping
SLA-drivenOn time
Accountability

Cases that actually close.

Timers and escalation keep resolution on schedule.

SLA timersEscalation
Fullconfidentiality
Gossip riskExposed
Access-controlledSealed
Integrity

Sensitive, kept sensitive.

Only assigned handlers see a case — protected and compliant.

Access-controlledPOSH-ready
Spotthe patterns
One-off viewBlind
Trend analyticsInsight
Insight

See issues before they spread.

Themes and hotspots surface so you fix causes, not just cases.

TrendsHotspots
Defensiblerecord
He-said trailWeak
Full audit logSolid
Governance

A trail you can stand behind.

Every action stamped and retained for legal defensibility.

Audit logRetained
Compliance coverage

Grievance compliance protects the company and the employee.

Labour law requires fair, documented grievance handling. NavoraHR gives you the structure and audit trail to prove you followed the process.

POSH Act
Sexual harassment complaints (POSH)
POSH complaints handled through a structured, time-bound process as required by the Prevention of Sexual Harassment Act. IC involvement tracked and documented.
Labour Law
Grievance redressal obligation
The Industrial Disputes Act and Shops & Establishment Acts require employers to have a grievance redressal mechanism. NavoraHR gives you a compliant, documented one.
Labour Law
Time-bound resolution (SLA)
Grievances resolved within statutory and policy-mandated timeframes. Automatic escalation ensures no case is ignored or delayed beyond the permitted period.
Data Privacy
Confidential case handling
Grievance details restricted to authorised handlers. Anonymous filing supported. Confidentiality maintained throughout — reducing risk of retaliation claims.
Audit
Full case audit trail
Every action on every grievance — submission, assignment, communication, resolution — is logged with timestamps. Admissible as evidence in labour tribunal proceedings.
Labour Law
Disciplinary action documentation
Where grievances result in disciplinary action, the full process is documented — show-cause notices, responses, findings, and outcomes — creating a legally defensible record.
Common questions

Everything you need to know.

Can employees raise cases anonymously?
Yes — confidential and anonymous options are built in, with a guaranteed route to the right owner.
Are there SLAs and escalation?
Every case runs on a defined SLA with automatic escalation if it stalls.
Is there an audit trail?
A complete, confidential record of every action is kept for compliance.
Connects with

Works better together.

Grievance reads from HRMS and keeps a confidential, connected record.

HRMS
Employee Self Service
Letters
Separation
Mobile App
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