Navora HR — HR & Payroll Software for India | HRMS, Payroll, Leave & More
NAVIGATE
Home Pricing Testimonials
About Blog
Get Started Free → No credit card · 14-day free trial
NAVIGATE
Home Pricing Testimonials
About Blog
Get Started Free → No credit card · 14-day free trial
Home › Tools › Grievance Management
Employee Relations

Grievance Management

A structured, transparent process for raising and resolving employee concerns — every case tracked.

100%
concerns captured
48 hrs
avg resolution
0
unresolved cases
Full
audit trail
What's included

Everything you need,
nothing you don't.

100%
captured
Raise Grievances
Employees raise and track concerns through a structured workflow.
48 hrs
resolution
Assign & Monitor
Assign handlers, set SLAs, and monitor resolution in real time.
Full
trail
Issue History
Complete grievance history maintained for every case.
0
unresolved
Reopen & Escalate
Reopen resolved cases and auto-escalate recurring concerns.
100%
anonymous option
Anonymous Reporting
Employees can raise grievances anonymously. Identity protected throughout the resolution process.
48hr
SLA tracked
Resolution SLA
Every grievance has a tracked SLA. Breaches trigger automatic escalation — nothing falls through the cracks.
5-level
escalation
Escalation Matrix
Configure escalation paths per grievance type. Unresolved issues automatically move up the chain.
Live
analytics
Grievance Analytics
Track categories, resolution times, and repeat issues. Spot systemic problems before they become crises.
Before vs after

See the difference it makes.

Without NavoraHR
✗Employees don't know how to raise concerns formally
✗Grievances handled inconsistently, no trail
✗No SLAs, cases drag on for weeks
✗No visibility into recurring or escalated issues
With NavoraHR
✓Clear, structured process — every employee knows how
✓Every case tracked with full history and SLA
✓48-hour average resolution with auto-escalation
✓Recurring issues surfaced automatically for HR
Inside the product

Everything you need, exactly where you expect it.

HR gets a complete view of every open, resolved, and escalated grievance. SLA timers run automatically and alert you before deadlines are missed. Every comment, action, and resolution is logged for compliance.

NavoraHR · Grievance Dashboard
12
Total this quarter
10
Resolved
2
In progress
Workplace conduct issue
In progress
Raised May 8 · Assigned to HR Manager · 40 hrs remaining
Salary discrepancy
Resolved
Raised May 6 · Resolved in 22 hours
How it works

Up and running in under a day.

01
Employee raises concern
Structured form, anonymous option available. Submitted directly into the system — no email needed.
02
Auto-assigned
Case routes to the correct handler based on type and department. SLA clock starts immediately.
03
Investigated & resolved
Handler investigates with full case history. Employee updated throughout. Resolution logged.
04
Case closed
Employee confirms resolution. Case archived with full audit trail. Patterns flagged for HR review.
Built for every team size

Works for 10 people.
Scales to 10,000.

All company sizes
Creating a formal grievance process
Give every employee a safe, structured way to raise concerns. Consistent handling builds trust across the organisation.
HR compliance requirements
Audit-ready grievance records
Every case fully documented with timestamps, actions, and resolutions. Always ready for an HR audit or legal review.
People-first cultures
Proactive issue resolution
Surface recurring issues before they become serious. Pattern detection shows you what's happening across departments.
Compliance coverage

Grievance compliance protects the company and the employee.

Labour law requires fair, documented grievance handling. NavoraHR gives you the structure and audit trail to prove you followed the process.

POSH Act
Sexual harassment complaints (POSH)
POSH complaints handled through a structured, time-bound process as required by the Prevention of Sexual Harassment Act. IC involvement tracked and documented.
Labour Law
Grievance redressal obligation
The Industrial Disputes Act and Shops & Establishment Acts require employers to have a grievance redressal mechanism. NavoraHR gives you a compliant, documented one.
Labour Law
Time-bound resolution (SLA)
Grievances resolved within statutory and policy-mandated timeframes. Automatic escalation ensures no case is ignored or delayed beyond the permitted period.
Data Privacy
Confidential case handling
Grievance details restricted to authorised handlers. Anonymous filing supported. Confidentiality maintained throughout — reducing risk of retaliation claims.
Audit
Full case audit trail
Every action on every grievance — submission, assignment, communication, resolution — is logged with timestamps. Admissible as evidence in labour tribunal proceedings.
Labour Law
Disciplinary action documentation
Where grievances result in disciplinary action, the full process is documented — show-cause notices, responses, findings, and outcomes — creating a legally defensible record.
Common questions

Everything you need to know.

Can grievances be raised anonymously?
Yes. The anonymous reporting option lets employees raise concerns without revealing their identity, while still allowing HR to investigate.
What happens if a case isn't resolved in time?
The system automatically escalates to the next level when SLA deadlines are missed. You configure the escalation chain.
Can employees see the status of their grievance?
Yes. Employees can track the status of their own case, including who it's assigned to and expected resolution date.
Is the grievance history kept permanently?
Yes. All cases are archived permanently and cannot be deleted. Full audit trail available for compliance and legal purposes.
Connects with

Works better together.

Grievance Management connects seamlessly with these other NavoraHR modules. Data flows automatically — no manual syncing, no duplicate entry.

HRMS
Employee Self Service
Every concern heard. Every case resolved.
A fair, structured process that builds employee trust.
Book a Free Demo → See all features